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Returns & Resolutions

Talley’s ultimate goal is to provide the best possible service to our clients. We stand behind our goods and services, and want customers to be satisfied with their orders, our products and services. We’ll always do our best to take care of customers, fairly and reasonably. If you are not happy with your order, we are here to help!


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Product Claim

Our goal is always to meet or exceed your order expectations. In instances of order discrepancies, please allow us the opportunity to make it right.

Product claims and discrepancies may include:

  • Missing items
  • Damaged Items
  • Defective Items
  • Wrong Items

For further information on return good authorizations and incomplete, lost, or damage claims, please visit our FAQs here.

Return Policy

Before any merchandise may be returned, a Return Goods Authorization (RGA) number must be obtained. An RGA may be requested by calling 800.949.7079 or by submitting Talley’s Return Form here. All inquiries will be evaluated and a determination will be made to approve or deny the request within two business days. If approved, a Talley team member will provide an RGA number along with return instructions. All requests to return merchandise must be made within 30 days from the date of purchase and RGA’s are valid for 30 days only. It is your responsibility to coordinate return logistics and you will be responsible for any associated shipping charges. All returned items will be thoroughly inspected to validate its condition. In-store credit will be issued for items that are returned complete and unused, in the original manufacturers’ packaging, in like-new condition. Any returned goods received by Talley in unsatisfactory condition will be returned to you. Authorized returns are subject to a restocking fee of no less than 20%. Special-ordered items, cut-to-length cable and made-to-order jumper assemblies are non-returnable.

Damages in Transit/Claims

All shipments must be thoroughly inspected for visible damage and completeness by the recipient before accepting delivery from the carrier. If any damage is found or a shortage determined, the delivery bill-of-lading should be A) noted as such prior to acceptance or B) the shipment may be partially or completely refused. If no exceptions are noted at the time of receipt, the delivery will be deemed as “accepted in good condition” by you, releasing the carrier and us from further liability or recourse. Any claims for concealed damage or material shortages must be promptly reported to us within 24-48 hours of the receipt.

Defective Merchandise Policy

An RGA may also be obtained, per above, to facilitate the servicing of an item that is inoperable due to a possible manufacturing concern. When requesting service for a warranty-related matter, a detailed report of the defective issue must be included. An RGA number and set of return instructions will be provided by our Quality Department. Reportedly defective items will be returned to and evaluated by the Original Equipment Manufacturer (OEM). Upon their verification of a warrantable defect, such item(s) will be repaired, replaced, or credited as determined by the OEM’s warranty policy.

Warranties

All warranty items shall be repaired, replaced, or credited in accordance with the manufacturer’s warranty policy. Any warranty, expressed or implied, is set forth and limited by and to the manufacturer’s written warranty policy on the products that we sell. TALLEY INC.® MAKES NO WARRANTY RESPECTING THE MERCHANTABILITY OF THE PRODUCTS IT SELLS OR THE SUITABILITY OR FITNESS OF A PRODUCT FOR ANY PARTICULAR PURPOSE OR USE.