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Frequently Asked Questions
Account Information
Can anybody purchase from Talley Inc?

Answer:
As a distributor our preferred pricing structure is designed for businesses. As a consumer, you can register and purchase products at list price via our online store using a credit card. If you are a business, we strongly recommend you set up a Talley account in order to receive preferred pricing.

If you have a Talley account, please allow a few hours for your web account to be linked to your Talley account for your preferred pricing. If you need your accounts to be linked immediately, please contact our Chat Operators for assistance. Once you are set up you will be able to view and purchase online products at your preferred pricing structure.

Can I see my Talley account product pricing online?

Answer:
Yes. Once we link your web account and your login to your Talley account, you will be able to see your preferred pricing.

Do I need an online account to place an order?

It is not necessary. But, if you want to track your purchasing history, view invoices, get tracking, check for credits available, etc. having an online account will allow you to do all those things.

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Username/Password Information
How do I change my username?

Answer
Unfortunately you are unable to change your username. If your username (email) changes you will need to cancel your old username and re-register for a new username using your new e-mail address. To cancel an existing username please email us at Ecommerce@Talleycom.com or chat with a representative.

How do I change my password?

Answer
You can change your password on the 'My Account' page (you must be logged in to view this page
If you forget your password, please use the 'Forgot Password' in the ‘Login’ popup window. It is located below the ‘Log In’ button and you will receive a link to reset your password via e-mail. You must provide the same e-mail address you use to login.

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Product Information
How do I check for product availability?

Answer:
Visibility to product availability will require that you log-in to your account. Once you are logged-in, select the product you are interested in and click on the 'Availability Tab’. You will see available quantities at each of our 10 facilities. If you do not see any availability, please call us at 800-949-7079 or chat with us for availability.

Can't find a product online?

Answer:
No problem! Call us at 800-949-7079 or chat with any online representative. The online representative will add it to the website to place your order online or you can place your order via phone.

Where can I find more detailed product information?

Answer:
To view the data sheet click on the ‘Documents’ tab or the blue PDF icon next to the product image. This will take you to the 'Documents' tab. If there is no 'Documents' tabs, then we do not have any additional information on this product. Reach out to us via chat or call us at 800-949-7079 and we would be happy to contact the manufacturer for the specifications you need.

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Shipping/Will Call
How soon will my order ship?

Answer:
If the online order is placed before 3:00PM PST, the order is likely to ship the same day. If the order is placed after 5:00PM PST, the order will ship the following business day. Drop-ship, special order or out-of-stock items will require additional time. If you require additional information for any item, please call us at 800-949-7079 or chat with any online representative.

How can I track my order after it has been shipped?

Answer:
For tracking details click on ‘My Account’ and under ‘Orders’, click on ‘Historical’ orders. Once you’ve located the order you would like to track, click on it. This will take you to the summary page for that order. Tracking numbers are shown in the ‘Tracking’ tab of this ‘Summary’ page. Clicking on the tracking number will take you directly to the UPS or Fed-Ex tracking page with more detailed shipping information.

Can I have orders shipped collect via my UPS/FedEx account?

Answer:
Yes, just add your UPS/FedEx Account number in the comments section of the order.

How can I make sure I don't have multiple shipments?

Answer:
On the ‘Check Out’ screen in the area where the customer number is located, look under the Required Date, for ‘Allow Back Orders?’, click on the drop down arrow next to ‘Yes, Allow Back Orders’ and select ‘No, Ship Complete’.

What if I want to pick up (will call) my order from one of your warehouse locations?

Answer:
If you are logged in: Adding your first item to your cart, you will get a ‘Select Cart Type’ pop-up. Choose either ‘Quote’ or ‘Order’. Next, click on drop down arrow on ‘Shipping’ to choose ‘Will Pick Up’. You will be prompted to choose which ‘Warehouse’ to pick up by clicking on the drop down arrow. If you do not have an account with Talley: When adding your first item to your cart, you will get a ‘Select Cart Type’ pop-up. Choose ‘Order’. Next, click on drop down arrow on ‘Shipping’ to choose ‘Will Pick Up’. You will be prompted to choose which ‘Warehouse’ to pick up by clicking on the drop down arrow.

What are Talley's Pick Up hours?

Answer:
Our will call hours are 7am – 5pm, Monday through Friday at each location. Please see our ‘Contact Us’ for more information.

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Quote/Order Information
Where can I find my cart number?

Answer:
If you are logged into your account go to ‘My Account’ tab. Next, click on ‘My Carts.’ If you have any carts, you will find them listed there.

If you do not have an account with Talley, click on the printer icon on the upper right side of the screen. Your screen will change and your cart number will be on the upper left hand side of the screen.

Can I get a quote online?

Answer:
Yes, but you’ll need to have your Talley account linked to your online account to access this feature. When adding your first item to your cart a ‘Cart Type’ pop-up will come up. You are given two options, ‘Quote’ or ‘Order’ to choose from. Here you can determine the transaction type. You can select from quote or order and shipping or will call.

Can I edit my quote online?

Answer:
Yes you can. To locate your quote go to ‘My Account’ and under the ‘Quotes’ header click on ‘Active’ or ‘Open’ quotes and locate your quote in the list. Click on the quote to open it up. Click on ‘Products’ tab and click on the pencil to edit or trash can to remove items from your quote.

Can I convert a quote into an order online?

Answer:
Yes, go to ‘My Account’ and under ‘Quotes’ click on ‘Open’ or ‘Active’. Locate the quote and click to access. Then click on 'Convert Quote' button. Once you click it a PO number will be required in order to convert the quote into an order. Once you enter the PO number and accept the terms and conditions, it will convert your quote. You should see an order number on the top left of the ‘Summary’ page. If the quote has not expired, you can use the quote to create as many orders as you want.

How do I request a Certificate of Compliance/Conformance?

Answer:
Talley can provide you with a certificate of compliance. Simply call us at 800-949-7079 or e-mail us at Sales@Talleycom.com with your request. We will need your company name and order number if the order has already been placed. If you need this certificate added to your order, please advise the representative you are working with on your order.

How do I edit my web order?

Answer:
Currently you are unable to add or edit an order placed online. However, you can absolutely add or edit your order at any time by contacting us at 800-949-7079 or chatting with any online representative. Once the adjustments are completed, you can view the changes online by going to ‘My Account’, under the ‘Orders’ Header, click on ‘Open’. Select order from the list or use the search box located above “Job Number”. Click on order and select ‘Products’ tab.

What is Talley's Return Policy?

Answer:
Talley has a 30-day returns policy. If your order is under 30 days and does not include any special order items, you can call us at 800-949-7079 and speak to one of our Customer Service representatives.

How do I return items?

Answer:
You can call us at 800-949-7079 and speak to one of our Customer Service representatives or you can also start your Return Goods Authorization (RGA) from ‘My Account’. This can only be accessed after you’ve logged into your account. Then simply fill out the RGA form with all of the required information and somebody from our Customer Service team will contact you regarding your RGA request.

Does Talley sell internationally?

Answer:
Yes, but we have the following criteria for international orders:

  • Must be $5,000.00 USD Minimum + all freight, $30 wire transfer fee, all customs duties.
  • Must be pre-paid via wire transfer
  • Must ship inside the US.

If, you are still interested in purchasing please contact Sales@Talleycom.com

Does Talley ship internationally?

Answer:
Not at this time.

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Verizon MMDD Program
How do I sign up for the Verizon MMDD Program?

Answer:
You can register HERE.

Do you have any other tools that might assist me with the ordering process through the Verizon MMDD Program?

Answer:
Yes, we have an instructional video on how you can place orders. You can view that video HERE.

Who can I contact for online help with placing my Verizon MMDD order?

Answer:
You can contact our dedicated e-commerce team, via e-mail at Ecommerce@Talleycom.com can contact our Live Chat team.

Who can I contact, if I still have additional questions regarding the MMDD Program?

Answer:
You can contact our dedicated Verizon team, via e-mail at VerizonSupport@Talleycom.com or you can call us at 800-262-3478.

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Payment Options
Am I required to use a credit card when ordering?

Answer:
All new registrations default to a credit card account until your web account is linked to your Talley house account. Once your web account becomes linked to your Talley house account you can place an order and payment will be allocated to your house account. If you prefer to use a credit card you may do that also. You can enter your credit card during the checkout process. It is located under if you do not have a Talley house account, you will be required to use your credit card.

What payment methods are accepted by Talley?

Answer:
Talley accepts the following credit cards for online purchases Visa, Master Card, American Express and Discover.

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Invoices / Credits
Where can I find a copy of the invoice?

Answer:
Click on 'My Account’ and under 'Invoices' Header select either 'Search Historical or 'Search Open’ and enter your invoice number. Clicking on the invoice will bring up the Summary page. From here you can click on the printer icon to print the original Talley invoice. You can also click on the ‘Payments’ tab to see any payments that have been applied to this invoice. If you wish to view all of your invoices instead of searching for it, you can do this by clicking on “Historical”.

Where can I find my Invoice history?

Answer:
You need an online account to access this information. Once you log in, go to ‘MY ACCOUNT’, under the ‘Invoices Header’ click on ‘Historical’. Once you locate your invoice number, click on it and you will see the Summary Tab and Payments Tab.

Where can I get a current statement?

Answer:
You need an online account to access this information. Once you log in, go to ‘MY ACCOUNT’, under the ‘Invoices Header’ click on ‘Open’. If you click on the Excel Icon on the upper right side of the screen you can download a copy to your computer.

Can I pay an invoice online?

Answer:
At this time we are unable to except invoice payments online. You can call our credit department at 800-949-7079 to make your payment.

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Additional Information
What are your terms and conditions?

Answer:
Talley's terms and conditions appear on the checkout page. Our Terms and Conditions are also posted on our website. Terms & Conditions

Where can I find out if Talley is hiring?

Answer:
Click on 'About Talley' and choose 'Careers'.

Where is Talley located?

Answer:
Talley currently has 10 locations nation-wide. We are working on our 11th sales and distribution facility in Chicago. Specific location information can be found in the 'Contact Us' page.

What are Talley's Live Chat hours?

Answer:
Our Live Chat hours are Monday through Friday 7:00 am – 8:00 pm EST.

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