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Frequently Asked Questions
Account Information
Can anybody register and buy online?

Answer:
Talley, Inc. sells to businesses not individual consumers. You may register and purchase via list price immediately online using a credit card. We strongly recommend you set up a Talley account in order to receive better pricing.

If you already have a Talley account, please allow a period of 24-hours (one working day) for a customer representative to link your web account to your Talley account. Once you are set up with a Talley account, you will be able to view and purchase online products at your price level. If you currently do not hold a Talley account, please use the following link to apply: Talley Account Forms. A customer representative will contact you to verify your information and create a new account for you.

Can I see my Talley account product pricing online?

Answer:
Yes. Once we link your web account to your Talley account, you will be able to see your price.

Note: You must login to see your price.

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Username/Password Information
How do I change my username and/or password?

Answer
If your username (email) changes you will have to register your new email address. To cancel an existing username please email us at sales@talleycom.com. You can change your password through the 'My Account' page.
Note: You must login to view My Account page.

If you forget your password, please use the 'Forgot Password' to receive a new password via e-mail.
Note: You must provide the same e-mail address you use to login.

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Product Information
How do I check for product availability?

Answer:
On the product in question, click the 'Availability Tab.' You must be logged in to view availability.

Can I add product to a web order?

Answer:
Customers are not currently able to modify their orders online. However, customer service can be reached by either calling our toll free number at 800-949-7079 or speaking with one of our representatives through our online chat. We can adjust your order quantities and/or order information. Once the adjustments are completed, you can view the changes online through the 'My Summary' page.

What if I want a product that is not online?

Answer:
The website is made up of popular stocking items. However if the part number you are interested in purchasing is not online, you can either Contact Us via our toll free number 800-949-7079 or speak to a representative instantly through our Live Chat feature. If the product is approved for online sale you should see the product online the next business day.

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Where can I find the spec/data/cut sheet for a product?

Answer:
To view the spec/data/cut sheet, click the grey Document icon in the description of the product in question. This will take you to the 'Documents' tab. The spec/data/cut sheet will be found as a .PDF linked. If there is no 'Documents' tab, then there are no spec/data/cut sheets is available at the time.

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Talley Shipping
How soon will my order ship?

Answer:
If the order is placed before 5:00PM PST, the order is likely to ship the same day. This does not apply to out of stock and/or special order items.
If the order is placed after 5:00PM PST, the order will ship the following business day.

How can I track my order after it has been shipped?

Answer:
For tracking / shipping details click on My Account then on Historical orders . Tracking numbers are shown in the tracking tab of this page. Clicking on the tracking number will take you directly to the UPS or Fed-Ex website where you can view more detailed shipping information.

What if I want to pick up (will call) my order from one of your warehouse locations?

Answer:
Selecting the 'Will Pick Up' option and select the facility you wish to pick up from will set your order up as a will call transaction

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Quote/Order Information
Can I submit a quote online?

Answer:
When adding your first item to your cart you can determine the transaction type. You can select from quote or order and shipping or will call.

Can I convert a quote into an order online?

Answer:
Yes, from My Account link click on quotes and View Active quotes. Locate the quote and click to access. There will be a be a 'Convert Quote' button, which will take you to the checkout page and allow you to create an order. If the quote has not expired, you can use the quote to create as many orders as you want.

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Where can I find a copy of the invoice?

Answer:
First, log into your account. In the top menu under 'My Account,' select 'Invoices,' then select either 'Search Historical Invoices' or 'Search Open Invoices' and enter your invoice number. Clicking on the invoice will bring up more information from which you can then print or save the document to your computer.

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I need to return something from my order.

Answer:
First, log into your account. In the top menu under 'My Account,' select 'Request RGA.' From here you may file for to return an order.

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Payment Options
Does the customer have to use their credit card every time?

Answer:
By default, all new registrations are required to use their credit card. Once your web account becomes linked to a Talley account, only credit card terms customers are required to enter credit card information.

Credit cards we accept: Visa, Master Card, American Express, and Discover.

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Terms & Conditions
What are your online Terms & Conditions? Where can I find them?

Answer:
Talley's terms and conditions appear on the checkout page and on the bottom of every page. They can also be accessed here: Terms & Conditions

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