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Frequently Asked Questions
Account Information
Can anybody register and buy online?

Answer:
Talley, Inc. sells to businesses not individual consumers. You may register and purchase via list price immediately online using a credit card. We strongly recommend you set up a Talley account in order to receive better pricing.

If you already have a Talley account, please allow a period of 24-hours (one working day) for a customer representative to link your web account to your Talley account. Once you are set up with a Talley account, you will be able to view and purchase online products at your price level. If you currently do not hold a Talley account, please use the following link to apply:
Talley Account Forms. A customer representative will contact you to verify your information and create a new account for you.

Can I see my Talley account product pricing online?

Answer:
Yes. Once we link your web account to your Talley account, you will be able to see your price. Please allow 24 business hours for this to take effect.

Note: You must login to see your price.

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Username/Password Information
How do I change my username and/or password

Answer
You may not modify your username (e-mail address), but you can change your password through "My Account" page.
Note: You must login to view My Account page.

If you forget your password, please use the forgot password form to receive a new password via e-mail.
Note: You must provide the same e-mail address you use to login.

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Product Information
How do I check for product availability?

Answer:
Inventory is checked for products that are added to your shopping cart. If not all of products are in stock, you can also check how many are in stock versus how many will have to be backordered.

If you are going to will call product then inventory will be verified in the warehouse you have specified for will call.

Can I add product to a web order?

Answer:
Not online, but you can use our toll free number and call customer service so we can adjust your order quantities and/or order information. Once the adjustments are completed, you can view the changes online through "My Summary" page.

What if I want a product that is not online?

Answer:
The website is made up of popular stock items. However if the part number you are interested in purchasing is not online, please use our product request form or call our toll free number to let us know you are interested in a particular product. If the product is approved for e-commerce you will see the product online the next business day.

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Talley Shipping
How soon will my order ship?

Answer:
If the order is placed before 5:00PM (Pacific Time) the order will likely ship the same day. This does not apply to out of stock and/or special order items.

How can I track my order after it has been shipped?

Answer:
For all UPS and Fed-Ex packages you can check tracking / shipping details through "My Summary" page. Tracking urls are at the bottom of the order or invoice detail page. Clicking on the tracking URL will take you directly to the UPS or Fed-Ex website where you can view more shipping information.

What if I want to pick up (will call) my order from one of your warehouse locations?

Answer:
Yes. You can absolutely pick up your order from one of our warehouses! This option is avaiable on the shopping cart page.

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Quotes Information
Can I submit a quote online?

Answer:
You can add products to your cart and submit your cart as a quote. On the checkout page you can select "Submit Type" as a quote and proceed. Quotes NEVER require a credit card nor a purchase order number to be submitted. After submitting a quote, you can view your quote details through "My Summary" page.

Can I convert a quote into an order online?

Answer:
Yes, from the quote detail page you should be able to view a "Convert Quote" button, which will take you to the checkout page and allow you to create an order. If the quote has not expired, you can use the quote to create as many orders as you want.

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Payment Options
Does the customer have to use their credit card every time?

Answer:
By default all new registrations are required to use their credit card. Once your web account becomes linked to a Talley account, only credit card terms customers are required to enter credit card information.

Credit cards we accept: Visa, Master Card, American Express, and Discover.

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Secured Shoppping
How do I make sure my credit card and other sensitive data is being protected by your site?

Answer:
We currently use a VeriSign SSL Certificate. This certificate allows you to safely and securely shop for products through our web site.

For more information about VeriSign's security certificates you can visit their site at: http://versign.com

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Terms & Conditions
What are your online Terms & Conditions? Where can I find them?

Answer:
Talley’s terms and conditions appear on the checkout page, but if you would like to review them please use this link:
Terms & Conditions

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Custom Cable Assemblies
How do I configure a custom assembly through Talley's Cable Configurator?

Answer:
Configuring a custom cable assembly through Talley's Cable Configurator is easy. Just follow these simple steps:

  1. Select a cable type
  2. Select the first end connector
  3. Select the second end connector
  4. Select a lenght, unit of measurement, quantity. This allows you specify the exact cable length in either feet, meters, or inches.
How do I know a cable assembly I configured is "stockable"?

Answer:
Just follow the above steps and our web system will check if the configuration you selected results in a "stockable" item. If yes, you will see the part number, your pricing, and availability right away.

Note: Currently, Talley's Cable Configurator is only available under its Beta version to a few selected customers.

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